Dispatch & deliveries
Deliveries within the European Union (EU countries)
All prices in the web shop are displayed in Euro and include value-added tax (VAT in Luxembourg is currently 17%). This means the prices are valid as displayed, other than shipping and handling costs.
Deliveries outside the European Union (non-EU countries)
The quoted prices will be charged without the applicable rate of value-added tax (VAT in Luxembourg is currently 17%) and will not include shipping and handling costs. You will still need to pay the duties and import sales tax if applicable in your country.
Usually we send out your item as soon as possible after your order and your payment are received. If you stated a date to complete your order, we will wait until that day.
In addition to the details regarding the purchased item(s), you will also receive information regarding a shipping date. Please note that this information is not a binding or guaranteed shipping date. It is simply an indication of the anticipated date.
Please make sure that you receive an undamaged package. Please do not accept a damaged delivery (e.g. an opened box or similar) since by doing so you implicitly confirm the receipt of undamaged items.
For more information about the costs of delivery please see our section Shipping fees.