Terms and conditions
Application and account details
If you use this website and create your own account, you are responsible for maintaining the confidentiality of this account and your password and for controlling the access to your computer. You agree to accept full responsibility for all activities that occur under your account or password. If you are under 18, the use of snowwhitedesign.com is only possible with the expressive consent of your parent or guardian. SnowWhite Design reserves the right to refuse to supply to any individual or company, to refuse service or terminate accounts, to remove or edit content or cancel orders in its sole discretion. All orders will be concluded in the English or German language. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. You are entitled anytime to get information on the personal data stored for this reason and you may of course require its deletion.
Ordering at SnowWhite Design is very easy. We offer a free registration service, where all necessary personal information can be saved using a username and password, so that this information can automatically be entered each time you wish to place an order. The registration is free of charge and you have no obligation to order.
You can delete your customer account at any time. Please note that once the account has been deleted, you must re-register if you wish to place a new order.
The prices quoted are the current ones valid at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the applicable rate of value added tax (VAT). You will get the chance to confirm your order at the altered price before the conclusion of the contract. If you have received the correct order and are not satisfied with the fit of the item, we will be happy to accommodate your return request within 30 days of purchase. See below our section Right of withdrawal for more information. All prices in the web shop are displayed in Euro and include value-added tax (VAT in Luxembourg is currently 17%), but exclude shipping and handling costs. See our Deliveries section below for further details. We reserve the right to accept or reject orders at any time. We will request the payment of the full amount upon confirmation of your order.
All orders for products are subject to availability. You will be notified if the product is not available when you place your order.
SnowWhite Design designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
PayPal is the easy and safe way to pay at SnowWhite Design. Payments are received very quickly so orders can be processed faster. In order to use this payment service, you will first need to register with PayPal (www.paypal.com). Registration is free of charge. No further costs will arise, other than shipping and handling costs.
Credit Card (Visa, Euro/MasterCard)
Should you decide to pay by credit card please indicate your credit card information on the order form. Other than shipping and handling costs, no further costs will arise. We will charge your credit card account when your order is ready for shipping. We are unable to accept credit cards that are due to expire within the next ten working days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained. The according applicable data protection provisions will be observed.
Advanced Payment by Bank Transfer
After receipt of your order, we will send you an order confirmation and a payment advice slip by email. Upon receipt of this documentation, please use the provided information in order to transfer the outstanding balance to the bank account indicated on the order confirmation. We need the order number and your name so that we can quickly match the payment to the order. After we receive the payment, we will process your order and send out your item. In case of over-payment we will refund the difference as soon as possible. We do not charge you anything extra for this payment method. You will only pay for your ordered items plus shipping and handling costs.
Important: Please DO NOT send us bank notes or cheques by mail.
Dispatch & deliveries
Deliveries within the European Union (EU countries)
All prices in the web shop are displayed in Euro and include value-added tax (VAT in Luxembourg is currently 17%). This means the prices are valid as displayed, other than shipping and handling costs.
Deliveries outside the European Union (non-EU countries)
The quoted prices will be charged without the applicable rate of value-added tax (VAT in Luxembourg is currently 17%) and will not include shipping and handling costs. You will still need to pay the duties and import sales tax if applicable in your country.
Usually we send out your item as soon as possible after your order and your payment are received. If you stated a date to complete your order, we will wait until that day.
In addition to the details regarding the purchased item(s), you will also receive information regarding a shipping date. Please note that this information is not a binding or guaranteed shipping date. It is simply an indication of the anticipated date.
Please make sure that you receive an undamaged package. Please do not accept a damaged delivery (e.g. an opened box or similar) since by doing so you implicitly confirm the receipt of undamaged items.
For more information about the costs of delivery please see our section Shipping fees.
Right of withdrawal
If you have received the correct order and are not satisfied with the fit of the purchased item, we’re happy to accommodate an exchange request within 30 days of purchase. Items must be unworn, unwashed and undamaged. If the merchandise is not returned in the condition it was sent to you, SnowWhite Design reserves the right not to exchange the purchased item. In case of exchange, you will only have to bear the associated shipping and handling costs.
Items marked “Non-Returnable” or “Sale” (as indicated on the product page before placing your order) are not eligible for return.
If you are having any issues with any of the above, please email email@example.com and include:
1. Your order number
2. Your name
3. Your request
Our Customer Service Team will be happy to assist you with your query.
If you do have a complaint, please write to the following address:
56, route de Trèves
or email firstname.lastname@example.org. SnowWhite Design welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to within the fastest possible timeframe.
Responsible for the content of the website:
SnowWhite Design Sàrl
56, Route de Trèves
Lux. Trade Register No.: B ……
Joshua Thery & Frank Thery
Use of the SnowWhite Design website / Copyright
The entire content of the website is copyrighted. Downloading and printing of single pages or selected parts is permitted, if the use is not abusive and if copyrights of SnowWhite Design or its partners are respected. SnowWhite Design retains all proprietary rights. Reproduction in whole or in part, transmission, amendment or any other usage of the website for public or commercial purposes is not permitted without the prior agreement of SnowWhite Design.
No offer, no binding in law
The information and the items published on the SnowWhite Design website do not constitute legally binding offers.
Limitation of liability
SnowWhite Design is not liable for any kind of loss or damage that may result directly or indirectly from the use of this website or from the use of any of the linked websites.
Connected websites and links
SnowWhite Design is not responsible for the websites of third parties, which are linked from this site. SnowWhite Design therefore accepts no liability for any losses or damages which result from the use of these sites. As SnowWhite Design has no influence on content and arrangement of external websites, it expressly disassociates itself from the contents of any such connected sites.
The supplier of the items offered for purchase is SnowWhite Design Sàrl, registered in Luxembourg under the number B……. in the Lux. Trade Register.
The registered office is 56, route de Trèves, L-2633 Senningerberg.
The VAT registration number is LU…………..
All agreements with SnowWhite Design Sàrl and the contents of this site are displayed in English.
SnowWhite Design is committed to the current applicable legal regulations in Luxembourg including the General Data Protection Regulation (GDPR), and has published this guide to help you understand how and why we request information from you, to whom such information is disclosed and outlining your rights.
You can access our website and browse our site without disclosing your personal data. However, when you register with SnowWhite Design you will be asked to provide certain information necessary for the processing of purchases, e.g. your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions. Please be advised that such information can either be deleted or modified upon your request anytime.
We use the information that we request to:
1. Process your orders
2. Manage your account
3. Administer the website
4. Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest for you.
By processing an order you agree that we may use personal information in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, who may keep a record of that information.
SnowWhite Design uses a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
We will store solely the data required to handle your transaction and if necessary to process the order, we will pass the data on to associated companies supporting our service only. Furthermore, we will collect and process address and order details for our own marketing purposes. When processing the data, we will ensure the required protection is in place in accordance with Luxembourgish legal requirements including the General Data Protection Regulation (GDPR),
You can, at any time, object to the use, the processing or the transmission of your data for our marketing purposes or claim the deletion by notifying our team at email@example.com. At any time you are also entitled to require information on the status of the data storage. After receiving your objection or revocation, we will cease to use and process the relevant data for marketing purposes and will immediately refrain from sending you any further promotional material.
The security measures described above are just some of the administrative, technical and physical steps we take to protect your personal data. However, the open nature of the internet means that an absolute guarantee of security cannot be offered and you should be aware that even with all the measures we take observing every applicable legal and regulatory rule, we cannot guarantee full security of your personal information.
Cookies are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact, whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies.
Cookies are used on our site for the following reasons:
1. To allow you to securely sign in to your account, so that you can use "My Account" features such as order information and making payments.
2. To store the content of your online shopping cart whilst you browse the site and to complete an order.
3. To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user-friendly, develop our site design and to continuously improve the quality of the service we provide.
4. To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.
If you have any questions relating to this policy or the use by SnowWhite Design of personal data please write to the Head Office (see above address) or email firstname.lastname@example.org, quoting security and privacy enquiry.
These Terms and Conditions will be governed by and interpreted in accordance with Luxembourgish Law. The parties hereby submit to the jurisdiction of the Luxembourgish Courts. All contracts will be concluded in the English language. The applicable legal provisions are updated periodically.